Emergency 911 Call Taker: Start Your Public Safety Career

Regional 911 Intake Solutions; Wisconsin; On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks an experienced 911 Call Taker in Dane, WI to handle emergency and nonemergency lines. You will verify locations, collect caller data, and document information for dispatch teams.

Training and certifications ensure proper use of procedures and privacy protections. Applicants typically have a high school diploma and may have prior public safety or customer service experience.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service or public safety experience may be helpful.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training.

Skills

Active listening

Typing

Verbal communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions seeks an experienced 911 Call Taker in Dane, WI to handle emergency and nonemergency lines. You will verify locations, collect caller data, and document information for dispatch teams.

Training and certifications ensure proper use of procedures and privacy protections. Applicants typically have a high school diploma and may have prior public safety or customer service experience.