911 Call Taker – Frontline Emergency Communications

Regional 911 Intake Solutions; Waupun (WI); On-site; USD 36,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks qualified 911 Call Takers in Waupun, WI. You will handle incoming emergency calls, verify locations, and collect caller information to support dispatch operations.

Training and certification will cover approved questioning, pre-arrival instructions, and reporting procedures. The role emphasizes accurate data entry, adherence to structured processes, and responsiveness to evolving public-safety priorities.

Qualifications

• High school diploma or equivalent required; relevant customer service experience helpful.
• Strong listening, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures as determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assign nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify nature and urgency of the situation.
• Enter details into call-processing or dispatch software accurately and promptly.
• Forward incident information to the appropriate dispatch function.

Skills

Active listening

Typing

Verbal communication

Customer service

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions seeks qualified 911 Call Takers in Waupun, WI. You will handle incoming emergency calls, verify locations, and collect caller information to support dispatch operations.

Training and certification will cover approved questioning, pre-arrival instructions, and reporting procedures. The role emphasizes accurate data entry, adherence to structured processes, and responsiveness to evolving public-safety priorities.