911 Call Taker — Life-Saving Communications Specialist

Regional 911 Intake Solutions; Westphalia (IN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Training opportunities

Job summary

Regional 911 Intake Solutions is seeking qualified 911 Call Takers in Westphalia, IN. Candidates will answer emergency and nonemergency lines, verify locations and callbacks, and document details in dispatch software.

Applicants should have a high school diploma or equivalent; prior customer service or public safety experience helps, though dispatch experience may be waived for the right candidate.

Qualifications

• Requires a high school diploma or equivalent.
• Customer service or public safety experience may help, but_dispatchexperience may not be required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Procedure compliance

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions is seeking qualified 911 Call Takers in Westphalia, IN. Candidates will answer emergency and nonemergency lines, verify locations and callbacks, and document details in dispatch software.

Applicants should have a high school diploma or equivalent; prior customer service or public safety experience helps, though dispatch experience may be waived for the right candidate.