Impactful 911 Call Taker – Launch a Public Safety Career

Regional 911 Intake Solutions; Waveland (IN); Sur place; USD 30 000 - 45 000; Plein temps

Avantages offerts par ce poste

Health insurance

Paid leave

Training programs

Retirement contributions

Résumé du poste

Regional 911 Intake Solutions in Indiana is seeking 911 Call Takers for the Waveland area to handle emergency and nonemergency lines, verify incident locations, and enter data into dispatch software. Successful candidates will follow structured procedures, complete required training, and obtain certifications within required timeframes.

Call Takers may work rotating shifts, including nights, weekends, and holidays, and benefits may include health insurance and paid leave depending on the

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies may accept applicants without dispatch experience.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Description du poste

Regional 911 Intake Solutions in Indiana is seeking 911 Call Takers for the Waveland area to handle emergency and nonemergency lines, verify incident locations, and enter data into dispatch software. Successful candidates will follow structured procedures, complete required training, and obtain certifications within required timeframes.

Call Takers may work rotating shifts, including nights, weekends, and holidays, and benefits may include health insurance and paid leave depending on the