24/7 911 Call Taker

Regional 911 Intake Solutions; Walkerton (IN); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Walkerton, Indiana, seeks dedicated 911 Call Takers to support emergency communications. The role involves handling incoming calls, gathering precise location and contact details, and documenting information for responders.

Candidates may train for call-taking and dispatch functions; duties include following scripts, entering data into dispatch software, and coordinating with field units.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Customer service or public safety experience may be helpful, though some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing accuracy

Verbal communication

Procedural compliance

Education

High school diploma

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in Walkerton, Indiana, seeks dedicated 911 Call Takers to support emergency communications. The role involves handling incoming calls, gathering precise location and contact details, and documenting information for responders.

Candidates may train for call-taking and dispatch functions; duties include following scripts, entering data into dispatch software, and coordinating with field units.