911 Call Taker - Life-Saving Communications Specialist

Regional 911 Intake Solutions; Chester (AR); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Chester, AR is seeking 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document details for rapid response. Training is provided for procedures and dispatch workflows.

The role requires strong listening skills, clear communication, and the ability to follow structured processes, with shifts that may include nights, weekends, and overtime. Benefits vary by employer and appointment type.

Qualifications

• High school diploma or recognized equivalent.
• Experience in customer service or public safety helpful.
• Ability to pass required assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Ability to follow procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Chester, AR is seeking 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document details for rapid response. Training is provided for procedures and dispatch workflows.

The role requires strong listening skills, clear communication, and the ability to follow structured processes, with shifts that may include nights, weekends, and overtime. Benefits vary by employer and appointment type.