Emergency 911 Call Taker — Start a Life-Saving Career

Regional 911 Intake Solutions; Prim (AR); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Job summary

Regional 911 Intake Solutions in Prim, AR, is seeking 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, document details, and determine appropriate actions for dispatch teams.

Applicants should have a high school diploma or equivalent; prior customer service or public safety experience is helpful. Training and certifications may be required, with varied schedules including shifts and overtime.

Qualifications

• Strong listening and comprehension abilities.
• Accurate typing with good detail orientation.
• Clear verbal communication and following procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Respect language-access resources when needed.
• Provide authorized pre-arrival instructions within training.

Skills

Active listening

Typing speed

Verbal communication

Education

High school diploma

Job description

Regional 911 Intake Solutions in Prim, AR, is seeking 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, document details, and determine appropriate actions for dispatch teams.

Applicants should have a high school diploma or equivalent; prior customer service or public safety experience is helpful. Training and certifications may be required, with varied schedules including shifts and overtime.