911 Call Taker – Start a Vital, Training‑Driven Role

Regional 911 Intake Solutions; Edmund (WI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Edmund, Wisconsin seeks 911 Call Takers to be the first contact for emergency callers. You will ask focused questions, confirm locations, document information, and route details to dispatch teams.

Applicants typically have a high school diploma or equivalent. Prior customer service or public safety experience helps, and strong listening, accurate typing, and clear verbal communication are essential.

Qualifications

• High school diploma or equivalent.
• Customer service/public safety experience helpful but not required.
• Strong listening comprehension, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training and certification.

Skills

Active listening

Accurate typing

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Edmund, Wisconsin seeks 911 Call Takers to be the first contact for emergency callers. You will ask focused questions, confirm locations, document information, and route details to dispatch teams.

Applicants typically have a high school diploma or equivalent. Prior customer service or public safety experience helps, and strong listening, accurate typing, and clear verbal communication are essential.