911 Call Taker — Critical Emergency Support

Regional 911 Intake Solutions; Town of Somerset (WI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Retirement contributions

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers in Somerset, WI to handle emergency and nonemergency calls with precision. You will verify locations, document details, and coordinate with dispatch teams to ensure timely responses.

Applicants typically have a high school diploma and strong listening, typing, and communication skills, with training leading to required certifications. Work may involve shift rotations and overtime as needed.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening and typing skills are essential.
• Clear verbal communication and ability to follow structured procedures are needed.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certifications.

Skills

Active listening

Typing

Verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers in Somerset, WI to handle emergency and nonemergency calls with precision. You will verify locations, document details, and coordinate with dispatch teams to ensure timely responses.

Applicants typically have a high school diploma and strong listening, typing, and communication skills, with training leading to required certifications. Work may involve shift rotations and overtime as needed.