911 Call Taker: Start a Vital Public Safety Career

Public Safety Dispatch Network; Toledo (IA); Presencial; USD 32 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Retirement contributions

Paid leave

Continuing training

Resumo da oferta

Public Safety Dispatch Network is seeking 911 Call Takers in Toledo, IA. Responsibilities include handling emergency and nonemergency calls, confirming locations, and entering data into dispatch software.

Training and certification are required to provide pre-arrival instructions and coordinate with dispatch functions. Applicants should have a high school diploma or equivalent, strong listening skills, and the ability to follow structured procedures.

Qualificações

• Employers commonly require a high school diploma or recognized equivalent.
• Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Conhecimentos

Listening

Typing

Verbal communication

Procedures

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

Public Safety Dispatch Network is seeking 911 Call Takers in Toledo, IA. Responsibilities include handling emergency and nonemergency calls, confirming locations, and entering data into dispatch software.

Training and certification are required to provide pre-arrival instructions and coordinate with dispatch functions. Applicants should have a high school diploma or equivalent, strong listening skills, and the ability to follow structured procedures.