Emergency Call Taker - 24/7 Shifts & Training

Public Safety Dispatch Network; North Liberty (IA); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network is seeking qualified 911 Call Takers for opportunities in North Liberty, IA. You will ask targeted questions, verify incident location, document details, and route information to dispatch teams. Training and certifications apply, with potential for rotating shifts and on-call duties.

Applicants typically hold a high school diploma; customer service and clear communication skills are valued. Successful candidates complete background checks and call-taking training.

Qualifications

• High school diploma or equivalent required.
• Customer service or call-center experience is helpful.
• Ability to follow structured procedures and work under pressure.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller information.
• Ask approved questions to determine urgency and type of incident.
• Enter accurate details into dispatch software.
• Forward information promptly to dispatch functions.
• Provide pre-arrival instructions within training scope.

Skills

Active listening

Typing speed

Verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network is seeking qualified 911 Call Takers for opportunities in North Liberty, IA. You will ask targeted questions, verify incident location, document details, and route information to dispatch teams. Training and certifications apply, with potential for rotating shifts and on-call duties.

Applicants typically hold a high school diploma; customer service and clear communication skills are valued. Successful candidates complete background checks and call-taking training.