911 Call Taker – 24/7 Public Safety Communications

Public Safety Dispatch Network; Rose Hill (IA); On-site; USD 38,000 - 60,000; Full time

Job summary

Public Safety Dispatch Network in Rose Hill, IA seeks an experienced 911 Call Taker to handle emergency and nonemergency lines, confirm locations, and document details for dispatch. You will use dispatch software and follow structured questions to determine urgency. Training and certifications are required.

Work environment may include rotating shifts and 24-hour operations. Strong listening, typing, and clear verbal communication are essential, along with the ability to follow procedures and

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Rose Hill, IA seeks an experienced 911 Call Taker to handle emergency and nonemergency lines, confirm locations, and document details for dispatch. You will use dispatch software and follow structured questions to determine urgency. Training and certifications are required.

Work environment may include rotating shifts and 24-hour operations. Strong listening, typing, and clear verbal communication are essential, along with the ability to follow procedures and