Emergency Call Taker: First-Responder Communications

Regional 911 Intake Solutions; Richards (MO); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

Regional 911 Intake Solutions in Vernon, MI is seeking 911 Call Takers to answer emergency and nonemergency lines, verify locations, and document details for dispatch teams.

The role demands strong listening, accurate typing, and clear verbal communication, with strict adherence to established procedures and required training or certifications. Shifts may vary including nights and weekends.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Successful candidates need strong listening comprehension, accurate typing, and clear verbal communication.
• Ability to follow structured procedures and use call-processing systems.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.

Connaissances

Strong listening skills

Accurate typing

Clear verbal communication

Ability to follow structured procedure

Formation

High school diploma or recognized equivalent

Description du poste

Regional 911 Intake Solutions in Vernon, MI is seeking 911 Call Takers to answer emergency and nonemergency lines, verify locations, and document details for dispatch teams.

The role demands strong listening, accurate typing, and clear verbal communication, with strict adherence to established procedures and required training or certifications. Shifts may vary including nights and weekends.