911 Call Taker: Launch Your Career in Emergency Communications

National Public Safety Careers; Ulm (AR); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks dedicated 911 Call Takers for opportunities in Ulm, Arkansas. You will be the first point of contact, asking focused questions, confirming locations, and documenting essential details for responders.

Work may involve rotating 24-hour shifts, with training and certification requirements. Strong listening, typing, and clear communication are essential, as is the ability to follow structured procedures.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or telephone support experience helpful.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Accurate typing

Clear communication

Customer service

Education

High school diploma or recognized equivalent

Job description

National Public Safety Careers seeks dedicated 911 Call Takers for opportunities in Ulm, Arkansas. You will be the first point of contact, asking focused questions, confirming locations, and documenting essential details for responders.

Work may involve rotating 24-hour shifts, with training and certification requirements. Strong listening, typing, and clear communication are essential, as is the ability to follow structured procedures.