911 Call Taker: Start Your Public Safety Career

Regional 911 Intake Solutions; Dacono (CO); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking qualified 911 Call Takers in Dacono, CO. The role involves handling emergency and nonemergency lines, confirming locations, and documenting details in call-processing software. The position supports 24‑hour operations with rotating shifts as needed.

Successful candidates typically have a high school diploma, strong listening skills, and the ability to follow structured procedures. Training and certifications are required by the agency prior to full duties.

Qualifications

• High school diploma or GED is commonly required.
• Strong listening and typing skills are essential.
• Clear verbal communication and following structured procedures are needed.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions within training and certification.

Skills

Active listening

Typing

Verbal communication

Procedural adherence

Education

High school diploma or GED

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions is seeking qualified 911 Call Takers in Dacono, CO. The role involves handling emergency and nonemergency lines, confirming locations, and documenting details in call-processing software. The position supports 24‑hour operations with rotating shifts as needed.

Successful candidates typically have a high school diploma, strong listening skills, and the ability to follow structured procedures. Training and certifications are required by the agency prior to full duties.