911 Call Taker: Start a Vital Public Safety Career

Public Safety Dispatch Network; Vernon (UT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Vernon, UT is seeking 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document information for dispatch coordination. The role trains for call-taking and may involve rotating shifts to cover 24/7 operations.

Ideal candidates will have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures.

Qualifications

• High school diploma or equivalent required.
• Customer service or public safety experience helpful.
• Ability to follow structured procedures and complete assessments.
• Strong listening and typing skills.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Verbal communication

Ability to follow procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Vernon, UT is seeking 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document information for dispatch coordination. The role trains for call-taking and may involve rotating shifts to cover 24/7 operations.

Ideal candidates will have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures.