911 Call Taker — Launch a Critical Public Safety Career

Regional 911 Intake Solutions; Willard (MT); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Willard, MT seeks an organized 911 Call Taker to handle emergency lines and coordinate initial responses. You will verify locations, gather caller details, and document information for dispatch teams. Training includes pre-arrival instructions and accessibility support.

The role involves rotating shifts and a structured process to ensure caller privacy, accuracy, and timely handoffs to responders. HS diploma and strong listening skills are essential.

Qualifications

• High school diploma or equivalent required; dispatch experience helpful.
• Strong listening, accurate typing, clear verbal communication, and ability to follow structured procedures.
• Assessments and minimum scores determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Call-processing software

Job description

Regional 911 Intake Solutions in Willard, MT seeks an organized 911 Call Taker to handle emergency lines and coordinate initial responses. You will verify locations, gather caller details, and document information for dispatch teams. Training includes pre-arrival instructions and accessibility support.

The role involves rotating shifts and a structured process to ensure caller privacy, accuracy, and timely handoffs to responders. HS diploma and strong listening skills are essential.