911 Call Taker – Impactful Emergency Communications

Regional 911 Intake Solutions; Georges Mills (NH); On-site; USD 34,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Georges Mills, NH seeks motivated 911 Call Takers to greet callers, gather critical information, verify locations, and document details for dispatch teams. The role may involve rotating shifts, nights, weekends, and overtime.

Candidates should have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures; training and certifications are provided.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, telephone support, or public safety is helpful but not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High school diploma

Job description

Regional 911 Intake Solutions in Georges Mills, NH seeks motivated 911 Call Takers to greet callers, gather critical information, verify locations, and document details for dispatch teams. The role may involve rotating shifts, nights, weekends, and overtime.

Candidates should have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures; training and certifications are provided.