Emergency 911 Call Taker — Start a Life-Saving Career

Regional 911 Intake Solutions; Acworth (NH); On-site; USD 42,000 - 62,000; Full time

Job summary

Regional 911 Intake Solutions in Sullivan, NH is seeking 911 Call Takers to listen, ask focused questions, and document details for dispatch. You will handle incoming emergency and some nonemergency lines, verify locations, and relay information to responders.

This role requires a high school diploma or equivalent, strong listening and typing skills, and the ability to follow fixed procedures. Training and certifications are provided; shift work may be required.

Qualifications

• High school diploma or equivalent required.
• Customer service, telephone support, or public safety experience helpful.
• Strong listening comprehension and accurate typing.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

Regional 911 Intake Solutions in Sullivan, NH is seeking 911 Call Takers to listen, ask focused questions, and document details for dispatch. You will handle incoming emergency and some nonemergency lines, verify locations, and relay information to responders.

This role requires a high school diploma or equivalent, strong listening and typing skills, and the ability to follow fixed procedures. Training and certifications are provided; shift work may be required.