Emergency Communications Call Taker (24/7 Shifts)

Regional 911 Intake Solutions; Gilsum (NH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Gilsum, NH is seeking 911 Call Takers. The role involves handling emergency and nonemergency lines, confirming locations, and entering data into dispatch software.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. Some vacancies may require dispatch experience; training and assessments are provided.

Qualifications

• High school diploma or equivalent required.
• Strong listening, accurate typing, and clear verbal communication.
• Dispatch experience helpful but not always required.
• Assessments and minimum scores determined by the agency.

Responsibilities

• Answer incoming emergency and nonemergency lines.
• Confirm incident location and caller information.
• Use approved questions to identify the nature and urgency.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions within training.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Customer service

Education

High school diploma or GED

Job description

Regional 911 Intake Solutions in Gilsum, NH is seeking 911 Call Takers. The role involves handling emergency and nonemergency lines, confirming locations, and entering data into dispatch software.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. Some vacancies may require dispatch experience; training and assessments are provided.