911 Call Taker — Join Nashua Public Safety Team

Regional 911 Intake Solutions; Nashua (NH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Nashua, NH is seeking skilled 911 Call Takers to handle emergency calls, confirm locations, and document details in dispatch software. You will interact with distressed callers, gather essential information, and relay critical data to responders with calm, clear communication and precise typing.

Successful candidates typically have a high school diploma or equivalent, strong listening skills, and the ability to follow structured procedures; shifts may include

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening comprehension and accurate typing essential.
• Clear verbal communication and the ability to follow structured procedures required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions in Nashua, NH is seeking skilled 911 Call Takers to handle emergency calls, confirm locations, and document details in dispatch software. You will interact with distressed callers, gather essential information, and relay critical data to responders with calm, clear communication and precise typing.

Successful candidates typically have a high school diploma or equivalent, strong listening skills, and the ability to follow structured procedures; shifts may include