911 Call Taker & Emergency Dispatcher - 24/7 Shifts

Regional 911 Intake Solutions; Guild (NH); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Employee assistance program

Training opportunities

Job summary

Regional 911 Intake Solutions in Guild, NH is seeking candidates for 911 Call Taker opportunities. Call Takers often begin contact with callers reporting emergencies, gather essential information, and document details to coordinat e the response.

Roles may vary by center, with some sites separating call-taking from radio dispatch. Responsibilities include answering calls, confirming locations, entering data, and providing pre-arrival instructions within established training.

Qualifications

• High school diploma or equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Guild, NH is seeking candidates for 911 Call Taker opportunities. Call Takers often begin contact with callers reporting emergencies, gather essential information, and document details to coordinat e the response.

Roles may vary by center, with some sites separating call-taking from radio dispatch. Responsibilities include answering calls, confirming locations, entering data, and providing pre-arrival instructions within established training.