911 Call Taker: Critical Emergency Communications (24/7)

Regional 911 Intake Solutions; Salisbury (NH); Presencial; USD 42.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programmes

Continuing training

Descripción de la vacante

Regional 911 Intake Solutions is seeking qualified individuals for 911 Call Taker roles in Salisbury, NH. The position focuses on gathering essential information, confirming locations, and coordinating with dispatch teams to ensure rapid response.

Successful candidates typically have a high school diploma, strong listening and typing skills, and clear verbal communication. Training and certifications are provided as part of the process.

Formación

• High school diploma or recognised equivalent.
• Customer service or public safety experience helpful, dispatch experience not required.
• Strong listening, accurate typing, and clear verbal communication are essential, with ability to follow structured procedures.

Responsabilidades

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller contact information.
• Use approved questions to determine urgency and nature of situation.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to dispatch functions.
• Calm distressed callers and provide essential pre-arrival instructions within training.
• Use language-access and accessibility resources as needed.

Conocimientos

Listening comprehension

Typing speed

Verbal communication

Educación

High school diploma or equivalent

Descripción del empleo

Regional 911 Intake Solutions is seeking qualified individuals for 911 Call Taker roles in Salisbury, NH. The position focuses on gathering essential information, confirming locations, and coordinating with dispatch teams to ensure rapid response.

Successful candidates typically have a high school diploma, strong listening and typing skills, and clear verbal communication. Training and certifications are provided as part of the process.