911 Call Taker — Frontline Public Safety Role

Regional 911 Intake Solutions; Tovey (IL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers in Tovey, IL to answer emergency and nonemergency calls, verify locations, and document details using approved software. You will follow structured questions and provide pre-arrival instructions as trained, ensuring accurate data entry and prompt relay of information to dispatch.

Strong listening, accurate typing, and clear verbal communication are essential.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures is important for success in this role.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers stay focused on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training.

Skills

Listening

Typing

Verbal communication

Customer service

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers in Tovey, IL to answer emergency and nonemergency calls, verify locations, and document details using approved software. You will follow structured questions and provide pre-arrival instructions as trained, ensuring accurate data entry and prompt relay of information to dispatch.

Strong listening, accurate typing, and clear verbal communication are essential.