911 Call Taker: Start a 24/7 Public Safety Career

Regional 911 Intake Solutions; Fox Lake (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Fox Lake, IL seeks dedicated 911 Call Takers who are the first point of contact for emergencies, ask focused questions, confirm locations, and document information for responders. Call takers may work rotating shifts, including nights and weekends.

The role involves using call-processing or dispatch software, maintaining caller privacy, and following structured procedures. Previous customer service or public safety experience helps, but some vacancies welcome

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening, typing, and clear verbal communication skills are important.
• Ability to follow structured procedures and guidelines.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers stay focused on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Procedural follow-through

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Fox Lake, IL seeks dedicated 911 Call Takers who are the first point of contact for emergencies, ask focused questions, confirm locations, and document information for responders. Call takers may work rotating shifts, including nights and weekends.

The role involves using call-processing or dispatch software, maintaining caller privacy, and following structured procedures. Previous customer service or public safety experience helps, but some vacancies welcome