911 Call Taker: Critical Frontline Support

Regional 911 Intake Solutions; La Harpe (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Job summary

Regional 911 Intake Solutions in La Place, IL seeks Call Takers to handle emergency and nonemergency lines. You will verify incident locations, collect caller information, and document details in dispatch software.

Applicants should have strong listening, typing, and verbal communication skills, plus the ability to follow structured procedures. Training and certifications are required for pre-arrival instructions.

Qualifications

• High school diploma or equivalent required.
• Customer service or public safety experience helpful.
• Strong listening comprehension and clear verbal communication.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Typing accuracy

Verbal communication

Procedural follow-through

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in La Place, IL seeks Call Takers to handle emergency and nonemergency lines. You will verify incident locations, collect caller information, and document details in dispatch software.

Applicants should have strong listening, typing, and verbal communication skills, plus the ability to follow structured procedures. Training and certifications are required for pre-arrival instructions.