911 Call Taker — Frontline Public Safety Hero

Regional 911 Intake Solutions; Clearlake (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Job summary

Regional 911 Intake Solutions in Clearlake, CA seeks dedicated 911 Call Takers to handle emergency and nonemergency lines, verify locations and callbacks, and document essential details for dispatch teams. You will follow structured protocols and use approved questions to determine urgency.

Successful candidates typically demonstrate strong listening skills, precise typing, clear communication, and the ability to follow procedures.

Qualifications

• High school diploma or equivalent required.
• Customer service or call-center experience helpful but not always required.
• Strong listening, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Clearlake, CA seeks dedicated 911 Call Takers to handle emergency and nonemergency lines, verify locations and callbacks, and document essential details for dispatch teams. You will follow structured protocols and use approved questions to determine urgency.

Successful candidates typically demonstrate strong listening skills, precise typing, clear communication, and the ability to follow procedures.