911 Call Taker: Launch Your Emergency Dispatch Career

Public Safety Dispatch Network; Clearlake Park (CA); Vor Ort; USD 42.000 - 54.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Zusammenfassung

Public Safety Dispatch Network in Clearlake Park, CA, is seeking 911 Call Takers to engage with callers reporting emergencies. You will verify locations, collect information, and document details for dispatch coordination.

Training, certification, and call-taking duties are part of the role. Ideal candidates have strong listening, typing speed, and clear verbal communication, with a customer-service background and the ability to follow structured procedures.

Qualifikationen

• High school diploma or recognized equivalent.
• Customer service or telephone support experience is helpful.
• Ability to follow structured procedures and documentation.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training.
• Maintain caller privacy and confidentiality.

Kenntnisse

Listening comprehension

Typing accuracy

Verbal communication

Customer service

Ausbildung

High school diploma or equivalent

Tools

Dispatch software

Jobbeschreibung

Public Safety Dispatch Network in Clearlake Park, CA, is seeking 911 Call Takers to engage with callers reporting emergencies. You will verify locations, collect information, and document details for dispatch coordination.

Training, certification, and call-taking duties are part of the role. Ideal candidates have strong listening, typing speed, and clear verbal communication, with a customer-service background and the ability to follow structured procedures.