Vital 911 Call Taker — Join Emergency Communications Team

Regional 911 Intake Solutions; Lakehead (CA); Presencial; USD 42 000 - 62 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Resumo da oferta

Regional 911 Intake Solutions seeks 911 Call Takers for Lakehead, CA. You will be the first point of contact, asking focused questions, confirming locations, and documenting details for responders.

This role may involve rotating shifts and overtime, with training and certifications required. Applicants typically have a high school diploma; previous dispatch experience is not always required.

Qualificações

• High school diploma or recognized equivalent is commonly required.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Conhecimentos

Customer service

Telephone support

Public safety knowledge

Formação académica

High school diploma or GED

Descrição da oferta de emprego

Regional 911 Intake Solutions seeks 911 Call Takers for Lakehead, CA. You will be the first point of contact, asking focused questions, confirming locations, and documenting details for responders.

This role may involve rotating shifts and overtime, with training and certifications required. Applicants typically have a high school diploma; previous dispatch experience is not always required.