911 Call Taker – Fast-Paced Public Safety Role

National Public Safety Careers; Ashland (MA); Sur place; USD 42 000 - 62 000; Plein temps

Résumé du poste

National Public Safety Careers is seeking qualified applicants for 911 Call Taker opportunities in Ashland, MA. These roles involve taking emergency and nonemergency calls, verifying incident locations, and documenting critical information for dispatch teams.

Ideal candidates have a high school diploma, strong listening and typing skills, and the ability to follow established procedures. Training, background checks, and certifications are required before appointment and may involve shift work to

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Formation

High school diploma

Description du poste

National Public Safety Careers is seeking qualified applicants for 911 Call Taker opportunities in Ashland, MA. These roles involve taking emergency and nonemergency calls, verifying incident locations, and documenting critical information for dispatch teams.

Ideal candidates have a high school diploma, strong listening and typing skills, and the ability to follow established procedures. Training, background checks, and certifications are required before appointment and may involve shift work to