911 Call Taker: Essential Emergency Support

National Public Safety Careers; Duxbury (MA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking qualified individuals for 911 Call Taker opportunities in Duxbury, MA. Call Takers are the first point of contact for emergencies, asking focused questions, confirming locations, and logging information for responders who coordinate the response.

These roles may require rotating shifts, nights, weekends, and overtime. A high school diploma or equivalent is commonly required, with prior customer service or public safety experience helpful; dispatch

Qualifications

• High school diploma or equivalent.
• Customer service or public safety experience helpful.
• Dispatch experience not required for all vacancies.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training.

Job description

National Public Safety Careers is seeking qualified individuals for 911 Call Taker opportunities in Duxbury, MA. Call Takers are the first point of contact for emergencies, asking focused questions, confirming locations, and logging information for responders who coordinate the response.

These roles may require rotating shifts, nights, weekends, and overtime. A high school diploma or equivalent is commonly required, with prior customer service or public safety experience helpful; dispatch