911 Call Taker: Immediate Impact in Public Safety & Training

Regional 911 Intake Solutions; Lawrence (KS); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Lawrence, KS is hiring 911 Call Takers. You will answer emergency lines, confirm incident location and caller callback information, and follow scripted questions to identify urgency, logging details in dispatch software.

A high school diploma or equivalent is required. Training and certifications are provided; shifts may include nights, weekends, and overtime.

Qualifications

• High school diploma or equivalent
• Strong listening comprehension and accurate typing
• Clear verbal communication and ability to follow structured procedures
• Dispatch experience is helpful but not required

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Provide authorized pre-arrival instructions only within training and certification
• Use approved language-access and accessibility resources when needed

Skills

Active listening

Accurate typing

Clear verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Lawrence, KS is hiring 911 Call Takers. You will answer emergency lines, confirm incident location and caller callback information, and follow scripted questions to identify urgency, logging details in dispatch software.

A high school diploma or equivalent is required. Training and certifications are provided; shifts may include nights, weekends, and overtime.