Emergency Call Taker — 24/7 Public Safety Support

Regional 911 Intake Solutions; Neodesha (KS); Vor Ort; USD 35.000 - 60.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee assistance

Continuing training

Zusammenfassung

Regional 911 Intake Solutions is seeking reliable 911 Call Takers for positions in Neodesha, Kansas. You will handle emergency and nonemergency lines, verify locations, document details, and coordinate with responders, while maintaining calm, clear communication under pressure.

Candidates typically have a high school diploma or equivalent and strong listening, typing, and verbal skills. Training and certification are provided as part of the onboarding process, with shifts that may include

Qualifikationen

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication.
• Ability to follow structured procedures.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification

Kenntnisse

Listening Skills

Typing

Verbal Communication

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Regional 911 Intake Solutions is seeking reliable 911 Call Takers for positions in Neodesha, Kansas. You will handle emergency and nonemergency lines, verify locations, document details, and coordinate with responders, while maintaining calm, clear communication under pressure.

Candidates typically have a high school diploma or equivalent and strong listening, typing, and verbal skills. Training and certification are provided as part of the onboarding process, with shifts that may include