911 Call Taker — Critical Communications Specialist (Rotating Shifts)

Regional 911 Intake Solutions; Coldwater (KS); On-site; USD 32,000 - 52,000; Full time

Job summary

Regional 911 Intake Solutions in Coldwater, KS seeks skilled 911 Call Takers to handle emergency and nonemergency lines, verify locations and callback details, and document information for dispatch teams.

Responsibilities include asking essential questions, using approved scripts, and relaying information promptly while maintaining privacy and following training. Strong listening and typing skills and a high school diploma are preferred.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing

Verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Coldwater, KS seeks skilled 911 Call Takers to handle emergency and nonemergency lines, verify locations and callback details, and document information for dispatch teams.

Responsibilities include asking essential questions, using approved scripts, and relaying information promptly while maintaining privacy and following training. Strong listening and typing skills and a high school diploma are preferred.