Emergency 911 Call Taker — Impactful Public Safety Role

Regional 911 Intake Solutions; Cedar Point (KS); On-site; USD 40,000 - 60,000; Full time

Job summary

Regional 911 Intake Solutions in Cedar Point, KS seeks 911 Call Takers to handle emergency and nonemergency lines with careful questioning and accurate data entry. You will confirm locations, capture caller information, and relay details to dispatch teams.

Training and certifications govern pre-arrival guidance. Eligible candidates typically have a high school diploma or equivalent, with customer service or public safety experience a plus.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

Regional 911 Intake Solutions in Cedar Point, KS seeks 911 Call Takers to handle emergency and nonemergency lines with careful questioning and accurate data entry. You will confirm locations, capture caller information, and relay details to dispatch teams.

Training and certifications govern pre-arrival guidance. Eligible candidates typically have a high school diploma or equivalent, with customer service or public safety experience a plus.