911 Call Taker – Frontline Emergency Response

Regional 911 Intake Solutions; Ohio; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Retirement plan

Job summary

Regional 911 Intake Solutions is seeking qualified applicants for 911 Call Taker opportunities in Newbury, Ohio. Call Takers are often the first point of contact for emergencies, asking focused questions, confirming locations, and documenting information for responders.

Successful candidates will work in a fast-paced environment, withstand exposure to distressed callers, and complete required training and certifications.

Qualifications

• High school diploma or equivalent required.
• Customer service or public safety experience preferred but not required.
• Ability to follow structured procedures and learn call-taking protocols.

Responsibilities

• Answer incoming emergency and nonemergency lines.
• Confirm incident location and caller callback.
• Ask focused questions to identify urgency.
• Enter details into call-processing software.
• Forward information promptly to dispatch.
• Provide pre-arrival instructions as trained.
• Use language-access resources as needed.
• Maintain caller privacy and confidentiality.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions is seeking qualified applicants for 911 Call Taker opportunities in Newbury, Ohio. Call Takers are often the first point of contact for emergencies, asking focused questions, confirming locations, and documenting information for responders.

Successful candidates will work in a fast-paced environment, withstand exposure to distressed callers, and complete required training and certifications.