911 Call Taker: Essential Public Safety Support

Regional 911 Intake Solutions; Brilliant (OH); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Brilliant, OH is seeking motivated 911 Call Takers to join a center that handles emergency and non-emergency lines. You will ask focused questions, confirm locations, and document information for dispatch.

Candidates should have a high school diploma and strong listening, typing, and clear verbal communication. Training and background checks are required, with rotating shifts and certain eligibility criteria.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.
• Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.
• Required assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Typing accuracy

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in Brilliant, OH is seeking motivated 911 Call Takers to join a center that handles emergency and non-emergency lines. You will ask focused questions, confirm locations, and document information for dispatch.

Candidates should have a high school diploma and strong listening, typing, and clear verbal communication. Training and background checks are required, with rotating shifts and certain eligibility criteria.