Emergency 911 Call Taker - Be the First to Help

Regional 911 Intake Solutions; Minerva (OH); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Minerva, OH is seeking 911 Call Takers to collect essential details from callers, confirm locations, and relay information to dispatchers.

The role involves answering emergency and nonemergency lines, following scripted questions, entering data into software, and providing pre-arrival instructions within training.

Applicants typically have a high school diploma and strong listening and typing skills; background checks and training are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre‑arrival instructions only within training and certification

Job description

Regional 911 Intake Solutions in Minerva, OH is seeking 911 Call Takers to collect essential details from callers, confirm locations, and relay information to dispatchers.

The role involves answering emergency and nonemergency lines, following scripted questions, entering data into software, and providing pre-arrival instructions within training.

Applicants typically have a high school diploma and strong listening and typing skills; background checks and training are required.