911 Call Taker: First-Response Communications Specialist

Regional 911 Intake Solutions; West Manchester (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is hiring 911 Call Takers in West Manchester, OH. You will answer emergency and nonemergency lines, verify incident locations, and document details to support responders. Training and certification are required before performing duties.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. Assessments vary by agency.

Qualifications

• High school diploma or equivalent required; customer service or public safety experience helpful.
• Strong listening, accurate typing, clear verbal communication, and ability to follow structured procedures.
• Assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing speed

Verbal communication

Procedural thinking

Dispatch software

Education

High School diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions is hiring 911 Call Takers in West Manchester, OH. You will answer emergency and nonemergency lines, verify incident locations, and document details to support responders. Training and certification are required before performing duties.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. Assessments vary by agency.