911 Call Taker: Launch a Vital Public Safety Career

Regional 911 Intake Solutions; Weston Township (OH); Vor Ort; USD 36.000 - 54.000; Vollzeit

Zusammenfassung

Regional 911 Intake Solutions is seeking qualified individuals for 911 Call Taker opportunities in Weston, Ohio. Call Takers are responsible for gathering essential information, confirming locations, and guiding responders with structured questions and instructions.

Positions may involve rotating shifts, nights, weekends, and overtime, with training and certifications required. Prior dispatch experience is helpful but not always necessary, depending on the vacancy.

Qualifikationen

• High school diploma or recognized equivalent.
• Customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Ausbildung

High school diploma or recognized equivalent

Jobbeschreibung

Regional 911 Intake Solutions is seeking qualified individuals for 911 Call Taker opportunities in Weston, Ohio. Call Takers are responsible for gathering essential information, confirming locations, and guiding responders with structured questions and instructions.

Positions may involve rotating shifts, nights, weekends, and overtime, with training and certifications required. Prior dispatch experience is helpful but not always necessary, depending on the vacancy.