911 Call Taker — Training & Emergency Communications

Regional 911 Intake Solutions; Salem (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Salem, OH seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines with precision. You will confirm locations, collect callback information, and follow scripted questions to determine urgency, entering data into dispatch software and routing information to the correct teams.

Successful candidates will have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures.

Qualifications

• High school diploma or equivalent required or preferred.
• Experience in customer service or public safety is helpful but not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Salem, OH seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines with precision. You will confirm locations, collect callback information, and follow scripted questions to determine urgency, entering data into dispatch software and routing information to the correct teams.

Successful candidates will have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures.