Emergency Call Taker - Frontline 911 Operator

Public Safety Dispatch Network; California; On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Forest Knolls, CA. The role involves answering emergency and nonemergency lines, verifying locations, and documenting information for dispatch coordination.

Responsibilities include using approved questions, ensuring data accuracy, and promptly relaying incident details to dispatch units. Applicants should have a high school diploma or equivalent and strong listening and communication skills.

Qualifications

• High school diploma or equivalent required; dispatch experience helpful.
• Strong listening, typing, and clear communication essential.
• Assessments determine minimum scores required by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Forest Knolls, CA. The role involves answering emergency and nonemergency lines, verifying locations, and documenting information for dispatch coordination.

Responsibilities include using approved questions, ensuring data accuracy, and promptly relaying incident details to dispatch units. Applicants should have a high school diploma or equivalent and strong listening and communication skills.