24/7 Emergency Call Taker — Frontline Dispatcher

Public Safety Dispatch Network; Shingletown (CA); Sur place; USD 42 000 - 64 000; Plein temps

Résumé du poste

Public Safety Dispatch Network is seeking candidates for 911 Call Taker opportunities in Shingletown, CA. The role involves handling emergency calls, obtaining essential location and caller information, and documenting details for dispatch teams.

Training and certifications are required, with on-going performance assessments and possible shift work. Applicants should have a high school diploma or GED, strong listening skills, accurate typing, and the ability to follow structured procedures.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or call center experience may help.
• Strong listening skills and accurate typing required.

Responsabilités

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller information.
• Ask focused questions to assess urgency.
• Enter details into call-processing software.
• Forward information to the appropriate dispatch function.
• Assist distressed callers with essential instructions.
• Use language-access resources as needed.
• Adhere to training and certification guidelines.

Formation

High school diploma or GED

Listening & comprehension

Typing accuracy

Description du poste

Public Safety Dispatch Network is seeking candidates for 911 Call Taker opportunities in Shingletown, CA. The role involves handling emergency calls, obtaining essential location and caller information, and documenting details for dispatch teams.

Training and certifications are required, with on-going performance assessments and possible shift work. Applicants should have a high school diploma or GED, strong listening skills, accurate typing, and the ability to follow structured procedures.