911 Call Taker — 24/7 Public Safety Dispatcher

Regional 911 Intake Solutions; Wayland (OH); On-site; USD 30,000 - 50,000; Full time

Job summary

Wayland-based 911 Call Taker opportunities are available with duties including taking emergency and non-emergency calls, confirming incident details, and entering data into dispatch software. Roles may require rotating shifts and completion of required training and certifications.

Applicants should have a high school diploma or equivalent, with public safety experience helpful but not always required. Assessments and agency requirements will vary by vacancy.

Qualifications

• High school diploma or recognized equivalent.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

Wayland-based 911 Call Taker opportunities are available with duties including taking emergency and non-emergency calls, confirming incident details, and entering data into dispatch software. Roles may require rotating shifts and completion of required training and certifications.

Applicants should have a high school diploma or equivalent, with public safety experience helpful but not always required. Assessments and agency requirements will vary by vacancy.