911 Call Taker - Frontline Emergency Communicator (24/7)

Regional 911 Intake Solutions; Drew (MS); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks qualified 911 Call Takers in Drew, MS. Responsibilities include answering emergency and nonemergency lines, confirming locations and callbacks, and using structured questions to determine urgency.

Training will cover call-processing and dispatch software use. Candidates should have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication.

Qualifications

• High school diploma or equivalent required.
• Customer service or public safety background helpful, though not always necessary.
• Strong listening, accurate typing, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify urgency of the situation.

Skills

Customer service experience

Excellent listening skills

Typing speed

Verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions seeks qualified 911 Call Takers in Drew, MS. Responsibilities include answering emergency and nonemergency lines, confirming locations and callbacks, and using structured questions to determine urgency.

Training will cover call-processing and dispatch software use. Candidates should have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication.