911 Call Taker — Emergency Communications Pro (Rotating Shifts)

National Public Safety Careers; Ardmore (PA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks 911 Call Takers for Wynnewood, PA. You will handle incoming emergency calls, verify locations and callbacks, and document details for dispatch teams.

Ideal candidates possess a high school diploma or equivalent, strong listening skills, accurate typing, and the ability to follow structured procedures. Training and certifications are provided as required.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or telephone support is helpful.
• Willingness to undergo training and certification.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Customer service

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers seeks 911 Call Takers for Wynnewood, PA. You will handle incoming emergency calls, verify locations and callbacks, and document details for dispatch teams.

Ideal candidates possess a high school diploma or equivalent, strong listening skills, accurate typing, and the ability to follow structured procedures. Training and certifications are provided as required.