911 Call Taker - Immediate Public Safety Support

Public Safety Dispatch Network; Delaware Water Gap (PA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Public Safety Dispatch Network in Delaware Water Gap, PA is seeking 911 Call Takers to handle emergency and nonemergency calls. You will verify locations, collect caller information, and document details in dispatch systems to coordinate response.

Applicants should have strong listening skills, accurate typing, and clear verbal communication, with a focus on following structured procedures. Training and certifications are required for pre-arrival instructions.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Accurate typing

Clear verbal communication

Procedural compliance

Education

High school diploma or equivalent

Tools

Dispatch software

Call-processing systems

Job description

Public Safety Dispatch Network in Delaware Water Gap, PA is seeking 911 Call Takers to handle emergency and nonemergency calls. You will verify locations, collect caller information, and document details in dispatch systems to coordinate response.

Applicants should have strong listening skills, accurate typing, and clear verbal communication, with a focus on following structured procedures. Training and certifications are required for pre-arrival instructions.