911 Call Taker – Impactful Emergency Dispatch (Rotating Shifts)

Public Safety Dispatch Network; Duryea (Luzerne County); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

The Public Safety Dispatch Network in Duryea, PA is seeking 911 Call Takers to listen to callers, confirm locations, and document details for responders. The role may involve rotating shifts, nights, weekends, holidays, and overtime in a 24-hour operation.

Candidates should have a high school diploma or equivalent, with strong listening, accurate typing, and clear verbal communication. Training and certifications will be provided to prepare you for call-taking duties and performance evaluations.

Qualifications

• Requires a high school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication.
• Ability to follow structured procedures and complete assessments and screenings as required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High School Diploma or Equivalent

Job description

The Public Safety Dispatch Network in Duryea, PA is seeking 911 Call Takers to listen to callers, confirm locations, and document details for responders. The role may involve rotating shifts, nights, weekends, holidays, and overtime in a 24-hour operation.

Candidates should have a high school diploma or equivalent, with strong listening, accurate typing, and clear verbal communication. Training and certifications will be provided to prepare you for call-taking duties and performance evaluations.