911 Call Taker — 24/7 Public Safety Support

Public Safety Dispatch Network; Rouzerville (PA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

EAP

Training opportunities

Job summary

Public Safety Dispatch Network in Rouzerville, PA, seeks a dedicated 911 Call Taker to handle incoming emergency and nonemergency calls, verify locations, and document details for dispatch coordination.

Successful candidates will have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Training, background checks, and certifications are required, with potential shift work in a 24/7 operation.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and clear verbal communication essential.
• Ability to follow structured procedures and complete assessments.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller contact information.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing speed

Verbal communication

Education

High school diploma

Job description

Public Safety Dispatch Network in Rouzerville, PA, seeks a dedicated 911 Call Taker to handle incoming emergency and nonemergency calls, verify locations, and document details for dispatch coordination.

Successful candidates will have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Training, background checks, and certifications are required, with potential shift work in a 24/7 operation.