911 Call Taker - Start a Career in Emergency Dispatch

National Public Safety Careers; Rutland (VT); Presencial; USD 40 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

retirement contributions

Paid leave

Employee assistance program

Continuing training

Resumo da oferta

National Public Safety Careers seeks 911 Call Takers for Rutland, VT. Duties include answering emergency lines, confirming locations, and entering data into dispatch software. Training and certification guide your pre-arrival instructions and response coordination.

Applicants typically have a high school diploma and may benefit from customer service experience. Roles may require flexible schedules and adherence to agency procedures at the Rutland location.

Qualificações

• High school diploma or recognized equivalent required.
• Strong listening comprehension, accurate typing, and clear verbal communication.
• Ability to follow structured procedures; dispatch experience optional.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Conhecimentos

Active listening

Typing speed

Verbal communication

Formação académica

High School Diploma or GED

Descrição da oferta de emprego

National Public Safety Careers seeks 911 Call Takers for Rutland, VT. Duties include answering emergency lines, confirming locations, and entering data into dispatch software. Training and certification guide your pre-arrival instructions and response coordination.

Applicants typically have a high school diploma and may benefit from customer service experience. Roles may require flexible schedules and adherence to agency procedures at the Rutland location.